Frequently Asked Questions

We don’t take walk-ins, but we hold same-day sick slots every weekday morning. Call as early as possible (ideally between 8 and 9 AM) at 703-580-6400 and we’ll fit you in.

Call our main line. Our front-office team triages over the phone, helps you decide whether to come in, and books a same-day slot when possible. After hours, the answering service connects you to the on-call provider.

Call 703-580-6400 — the answering service will reach the on-call provider, who will call you back. They can give guidance, recommend urgent care or the ER, or have you come in first thing the next morning.

Yes — newborns through teens. Call us or request an appointment online and we’ll get you scheduled. The first visit takes a little longer (45–60 minutes) so we can really get to know your family.

A parent or legal guardian must come for any patient under 18. For older teens, we sometimes offer a few minutes of confidential time with the provider — we explain the boundaries up front.

Most commercial plans and many Virginia Medicaid plans. Plans change often, so the safest answer is to call us before scheduling and we’ll verify your specific plan together.

We’ll request them for you. Sign a release form (we’ll send it through the portal) and we’ll fax it to your prior provider. Records typically arrive within 1–2 weeks.

We offer telehealth visits in limited situations — usually for follow-ups or specific concerns where an in-person exam isn’t needed. Call us and we’ll let you know if telehealth fits the situation.

Please call as soon as you know you can’t make a visit. Cancellations with at least 24 hours’ notice help us offer the slot to another family who needs it. No-show fees are rare but do exist for repeat patterns.

The fastest way is to message through the patient portal — refills are usually processed within 1–2 business days. For chronic medications, we’ll often send refills at well visits to cover the year.